Refund Policy

To request a refund, email [email protected] and include:

• The email address associated with your Natively account
• The approximate date of your purchase
• The reason for your request (optional, but it helps us improve)

We aim to respond to every refund request within 2 business days.

You can cancel your subscription at any time from your account settings. When you cancel:

• Your subscription will not renew for the next billing period.
• You keep access to all paid features until the end of the period you have already paid for.
• Cancellation on its own does not trigger a refund. If you are within the 14-day money-back window and want your money back, request a refund as described above.

If your plan includes a free trial, you will not be charged until the trial ends. You can cancel at any time before the trial ends to avoid being charged. Once the trial converts to a paid subscription, the 14-day money-back guarantee applies from the date of the first charge.

Subscriptions renew automatically so your service is not interrupted. The 14-day money-back guarantee applies only to your initial purchase — renewal charges are non-refundable. To avoid an unwanted renewal, cancel before your renewal date; cancelling stops all future charges while keeping your access until the end of the current period. We do not provide prorated refunds for partial billing periods.

If you purchased your subscription through the Apple App Store or Google Play, those purchases are managed by Apple or Google, and refunds are subject to their policies. We are not able to process refunds for App Store or Google Play purchases directly. Please request a refund through the platform you purchased from:

• Apple: reportaproblem.apple.com
• Google Play: Google Play subscriptions

You also manage cancellation of these subscriptions through the respective platform's account settings.

The 14-day money-back guarantee is available once per customer, and we may identify a customer by payment method as well as by account. We reserve the right to decline refund requests we believe are abusive — including repeated refunds, or the use of multiple or new accounts to obtain repeated refunds — as well as requests linked to fraud or violations of our Terms of Service. Abusing this policy, or initiating a chargeback instead of contacting us first, may result in suspension of your account and ineligibility for future purchases. Refunds are not provided for unused features or credits outside the situations described above.

Approved refunds are issued to your original payment method. Once approved, refunds are typically processed within 5–10 business days, though the exact timing depends on your bank or payment provider.

We may update this Refund Policy from time to time. Any changes will be posted on this page with an updated effective date and will apply to purchases made after the change.

If you have questions about this Refund Policy, contact us at:

• Email: [email protected]